Effective Date: 19th October 2024

At Misters Bakers, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund Policy outlines our procedures for returns and refunds.

1. General Policy

• All refund requests must be made in accordance with the guidelines outlined in this policy.
• Refunds will only be processed for eligible purchases, as detailed below.
• The refund will be issued using the original payment method unless otherwise agreed.

2. Eligibility for Refunds

2.1. Product Issues

You may be eligible for a refund if:

• The product is damaged during delivery.
• You received an incorrect item that does not match your order.
• The product is found to be defective or not as described.

2.2. Order Cancellation

• Standard Items: You can cancel your order within 1 hour of placing it for a full refund.
• Custom Orders: Custom cake and large orders can be canceled within 12 hours of placing the order.

3. Refund Request Process

To initiate a refund, please follow these steps:

1. Contact Us: Email our customer service team at info@mistersbakers.stoore or call us at +254706905080 within 24 hours of receiving your order.

2. Provide Details: Include the following information in your request:

   • Order number
   • Description of the issue
   • Photographic evidence (if applicable)

3. Await Confirmation: Our team will review your request and respond within 2 business days. If approved, we will process your refund according to the original payment method.

4. Refund Processing Time

• Once your refund is approved, it will be processed within 5-7 business days.
• The time it takes for the refund to appear in your account may vary based on your payment provider.

5. Exceptions

• Refunds are not applicable for:
  • Products that have been consumed or are no longer in their original condition.
  • Products returned without prior authorization.
  • Late refund requests submitted more than 24 hours after receiving the order.

6. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us:

• Email: support@mistersbakers.store
• Phone: +254706905080
• Address: Kariobangi, Nairobi