1. Introduction

Welcome to Misters Bakers. These Terms and Conditions govern your use of our website, mobile app, and the services provided by Misters Bakers. By accessing or using our platform, you agree to comply with these terms. Please read them carefully before making any purchases.

2. Definitions

• "We," "us," "our" refers to Misters Bakers.
• "You," "user," "customer" refers to the person accessing or using the services of Misters Bakers.
• "Platform" includes our website, mobile application, and related services.

3. Eligibility

By using the Misters Bakers platform, you confirm that you are at least 18 years old or have the permission of a legal guardian to enter into these terms and make purchases.

4. Products and Services

We offer a variety of bakery products including but not limited to cakes, pastries, bread, cookies, and custom orders for special occasions (e.g., birthdays, weddings). Availability may vary based on location and stock.

4.1. Custom Orders

For custom cakes and large orders, we require a minimum lead time of 48 hours. Detailed customization options must be submitted via our platform, and we reserve the right to contact you for any clarifications.

4.2. Product Information

We strive to ensure the accuracy of product descriptions, images, and prices. However, there may be instances where errors occur. In such cases, we reserve the right to correct any inaccuracies or cancel orders.

5. Pricing and Payments

5.1. Pricing

Prices are listed in local currency and may be subject to taxes and delivery fees. We reserve the right to modify prices at any time without prior notice.

5.2. Payments

We accept the following payment methods:

• Credit/Debit Cards
• Mobile Payment (e.g., MPESA)

Payment must be made in full at the time of placing the order. For large custom orders, a deposit may be required.

5.3. Payment Security

We use secure payment gateways to process all transactions. Your payment information is encrypted and handled in compliance with industry standards. We are not responsible for any security breaches arising from third-party platforms.

6. Order Processing and Delivery

6.1. Order Confirmation

Once you place an order, you will receive an email or SMS confirmation. If there are any issues with your order (e.g., unavailable items), we will contact you as soon as possible.

6.2. Delivery

We offer delivery within certain geographical areas, subject to delivery charges based on location. Delivery slots can be selected during the checkout process. Delays may occur due to traffic, weather, or other unforeseen circumstances.

6.3. Pickup Option

Customers may also choose to pick up their orders from our designated store locations at no additional cost.

6.4. Failed Deliveries

If delivery is unsuccessful due to incorrect address details or customer unavailability, you will be contacted for rescheduling. Additional fees may apply for redelivery.

7. Cancellation and Refund Policy

7.1. Order Cancellation

Orders may be canceled within 1 hour of placing the order for standard items and within 12 hours for custom orders. After this period, cancellation may not be possible.

7.2. Refunds

Refunds will be provided in the following situations:

• Unavailable Products: If we are unable to fulfill your order due to product unavailability, a full refund will be issued.
• Incorrect Orders: If you receive an incorrect order, please notify us within 24 hours for a replacement or refund.
• Damaged Products: If the products are damaged during delivery, contact us immediately with photographic evidence.

Refunds will be processed within 5-7 business days, depending on your payment method.

8. Loyalty Program and Promotions

8.1. Loyalty Program

We may offer a loyalty program where users can earn points on purchases and redeem them for discounts or free products. Terms and conditions for the loyalty program will be available on the platform and are subject to change.

8.2. Promotional Offers

Promotional offers and discounts cannot be combined unless stated otherwise. Misters Bakers reserves the right to withdraw or change promotions at any time without notice.

9. Intellectual Property

All content on our platform, including images, logos, text, and product descriptions, is the intellectual property of Misters Bakers. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

10. User Accounts

10.1. Account Creation

You may be required to create an account to use certain features of our platform. It is your responsibility to maintain the confidentiality of your account information. Misters Bakers is not responsible for any unauthorized access to your account.

10.2. Account Termination

We reserve the right to terminate or suspend your account if we suspect any fraudulent activity, misuse of the platform, or violation of these terms.

11. Privacy Policy

Your privacy is important to us. By using our platform, you agree to our collection and use of personal information as outlined in our Privacy Policy. This includes information necessary for order processing, delivery, and customer service.

12. Limitation of Liability

Misters Bakers shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our platform or products, including but not limited to:

• Delays in delivery.
• Product availability issues.
• User errors in entering delivery details or customization instructions.

13. Changes to Terms and Conditions

Misters Bakers reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective upon posting on our platform. Continued use of the platform after changes have been posted constitutes acceptance of the new terms.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or relating to these terms shall be resolved in the courts of Kenya.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: info@mistersbakers.store
• Phone: +254706905080
• Address: Kariobangi, Nairobi

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